NeuroEduCare's Privacy Policy
At NeuroEducare, we understand that the information you share with us — especially when it comes to your child — is deeply personal and important.
We are committed to protecting your privacy and handling your information with care, respect, and transparency, in line with South Africa’s Protection of Personal Information Act (POPIA).
What Information We Collect
When you reach out to us or use our services, we may collect:
- Your name and contact details
- Information you share through forms or enquiries
- Relevant educational or developmental information about your child (where applicable)
- Basic website usage data (such as pages visited)
We only collect what is necessary to support you and your child effectively.
How We Use Your Information
Your information helps us to:
- Respond to your enquiries
- Understand your child’s needs
- Provide appropriate guidance and support
- Improve our services and website experience
We will never use your information for anything unrelated to your care or communication.
Your Privacy Matters
We do not sell or share your personal information for marketing purposes.
In some cases, we may use trusted service providers (such as secure website platforms or email systems) to help us operate — but your information remains protected.
Keeping Your Information Safe
We take reasonable steps to protect your information, including:
- Secure website technology (SSL encryption)
- Controlled access to sensitive data
- Trusted digital platforms
Children’s Information
Because we work closely with children and families:
- Any information about a child is collected with parent or guardian consent
- It is handled with strict confidentiality
- It is used only to support your child’s development and wellbeing
Your Rights
You have the right to:
- Access your information
- Request corrections
- Ask us to delete your data
- Withdraw your consent at any time
Cookies
Our website may use cookies to improve your experience and understand how visitors use our site.
You can adjust your browser settings at any time.
Contact Us
If you have any questions about your privacy:
Email: management@neuroeducare.co.za
Updates
We may update this policy from time to time to reflect improvements or legal requirements.